Increasing effectiveness and efficiency
Process-oriented helpdesk solution
To ensure the smooth course of the enterprise processes, it is imperative that the service quality of the technical aid and support is safeguarded extensively. Serves one so-called helpdesk as a software platform.
ccHelpdesk fulfils these requirements as a flexible and efficient web application by all enterprise processes being able to be shown precisely and put into a relation with each other. By the polished Ticketing system it is possible to assign every ticket to an editor or an editor group specifically to allocate different priorities and periods of time for the workflows and to fix point exact escalation stages. 
The course of the ticket is given full particulars of taken the minutes down and in history and can be conserved in addition in a knowledge base so that an extensive service and fault analysis is possible. Thanks to its platform-independent architecture ccHelpdesk can smoothly be integrated into every system environment.