Features of ccDevice 

Help from one hand or one-face to The customer
As process-oriented helpdesk solution ccHelpdesk was developed to bundle all problematic cases on a platform of one-face to The customer. The advantages for this are obvious. If a problematic case appears, the customer or employee of your enterprise can look and find for help directly. All regular and completed problematic cases, information and processes as a global summary are callable in ccHelpdesk at the same time.

Simple ticket construction and automated ticket processing
To be able to assign problematic cases to the right contact person specifically in the everyday enterprise business, ccHelpdesk offers a flexibly configurable Ticketing system. It is an essential advantage that the customer or user who wants to report a problematic case can start the ticket even by web interface and pursue the processing of the ticket. The completion of the ticket is steered by a freely definable set of rules which can show the processes of every enterprise. So the respective service level agreement (SLA) determines which operation duration tolerated, which escalation stage triggered and which priority is assigned to the ticket.

Knowledge preservation by Knowledge base
The solution of a problematic case brings about new knowledge mostly. So that these is not lost, ccHelpdesk offers the possibility of laying out a knowledge base, a so-called Knowledge base, in which articles and links can be deposited to all sorts of topics. The articles can be supplemented with additional comments of the employees so that the Knowledge base functions as a helpful contact point for the knowledge preservation and to the knowledge transfer.

Distributing current news company-wide
A company-wide message management is not only important to ensure the flow of information but relieve also around helpdesk employees. So all employees current reports inform, about new software updates or server maintenances e.g. and these hold up-to-date centrally. News can specifically determined groups, you assign for a particular period of time. Optional is possible that the receiver of a message must confirm the receipt to it explicitly.

Illustration of all enterprise processes
Clearly defined processes are the basis of an effective corporate management. The process engine imperative for the Ticketing in a helpdesk solution can be applied to all enterprise processes, in ccHelpdesk. By the interplay with the CebiCon products ccPortal and ccInventory all users and all objects inventoried can be included in the enterprise processes. So every process can be shown and supervised by the submission of an application for leave until the provision of a job for a new employee. Profit particularly through: E-mail notification integrated; complete record keeping of the process flow; dynamic definition of rolls; liberal regulation of arbitrary process parameters.

Easy implementation - immediately utilizable!
ccHelpdesk is delivered multilingually and does not need an installation on the side of the client. After a server installation all components are completely immediately utilizable. Set at example processes and the Ticketing preconfigured becomes the operation of ccHelpdesk fast understandably and can be adapted to the infrastructure of its own directly enclosed by it.